Privacy policy

Your data is safe with us

Data protection is a matter of trust. Your trust is important to us. We respect your privacy. The protection and the collection, processing and use of your personal data in compliance with the law is therefore of great concern to us. We adhere strictly to legal regulations when processing your personal data, so you can feel safe when visiting our website. This Privacy Policy will inform you about our collection and use of data.

Purpose and Scope of Data Processing

1. Anonymous data collection

You may visit our website without disclosing personal information. We will merely save so-called "server log files," access data without personal references, e.g., the name of your Internet service provider, your Internet browser, the time and date of your access or the name of the requested file. This data will only be used to improve our offer and cannot be traced back to you.

This anonymous data is saved separately from any personal data you may provide and therefore cannot be used for personal identification. This data is assessed for statistical purposes to optimize our Internet presence and our offers. The legal basis for the temporary saving of this data and of the "server log files" is Art. 6(1) Letter f of the GDPR. Log files are saved to ensure the website's functionality. This data is deleted when it is no longer required for achieving the aims for which it was collected. For data collected for website delivery purposes, this will apply when the respective session ends.

2. Collection and Processing Personal Data

Use of a service provided by our company through our website may require the processing of personal data. If there is no legal basis for the processing of personal data, we will obtain the data subject's consent. This will be displayed where required, e.g., when you register on our website, request our newsletter or contact us through our contact form. The legal basis for processing for which we obtain your consent is Art. 6(1) Letter a of the GDPR. If the processing of personal data is required for contract fulfillment or initiation (e.g., for the delivery of goods, the performance of such services or inquiries about our products or services), processing will be performed on the basis of Art. 6(1) Letter b of the GDPR.

We will save and use personal data transmitted by you, such as your name, company, address, email address or telephone number, for individual communication with you in accordance with the General Data Protection Regulation (GDPR) and the New Version of the German Federal Data Protection Act [neues Bundesdatenschutzgesetz, BDSG-neu]. Please note that confidential information should not be transmitted through the contact form.

The legal basis for the processing of data transmitted in the course of sending an email is Art. 6(1) Letter f of the GDPR. If we are contacted by email for the purposes of concluding a contract, an additional legal basis for processing will be Art. 6(1) Letter b of the GDPR.

3. Cookies

Among other things, our website uses so-called "cookies" that serve to make our Internet presence more user-friendly, effective and safe — e.g., by making it easier to navigate across our platform. Cookies also allow us to measure the frequency with which pages are opened and general navigation on our website. Cookies are small text files saved on your computer system. Please note that some of these cookies will be transferred onto your computer system from our server—usually so-called "session cookies." "Session cookies" will be automatically deleted from your hard disk when your browser session ends. Other cookies will remain and allow us to recognize your computer system during your next visit (so-called permanent cookies). You may refuse cookies at any time if permitted by your browser. However, please note that this may prevent you from using every function of our website fully. When opening our website, you will be notified about the use of cookies for analysis purposes and your consent to the processing of your according personal data will be obtained. You will also be informed about our Privacy Policy. The legal basis for the processing of personal data using technically necessary cookies is Art. 6(1) Letter f of the GDPR. The legal basis for the processing of personal data using cookies for analysis purposes with your consent is Art. 6(1) Letter a of the GDPR.

Cookie Type Cookie Name Validity Description
Function-Cookie tx_cookie_hidden 1 year Stores the user’s consent status for cookies.
Functions-Cookie fe_typo_user Session Retains the state of the user for all page requests.
Third-Party-Cookie _ga 2 years Used by Google Analytics to generate statistical data about website usage.
Third-Party-Cookie _gat 1 day Used by Google Analytics to limit the request rate.
Third-Party-Cookie _gid 1 day Used by Google Analytics to generate website usage statistics.

4. Plugins

Google Analytics

Our website uses functionalities provided by web analytics service Google Analytics. The provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These text files are saved to your computer to analyse how you use our website. The information about your website use generated by the cookie is generally sent to a Google server in the United States and saved there. Herein also lies our legitimate interest in accordance with Art 6 para. 1 S. 1 f GDPR. Google is subject to the Privacy Shield framework arranged between the European Un-ion and the United States and earned the corresponding certification. In the process, Google is committed to complying with all European data privacy standards and regula-tions. Please see the following linked entry for more information:

We have activated IP anonymization on this website (anonymizeIp). As a result, Google abbreviates your IP address within European Union member states or in other Privacy Shield framework member states within the European Economic Area. The complete IP address is only sent to the US before being shortened in exceptional cases. We have contracted Google to use this information to evaluate how you use our website, to com-pile reports on website activities, and to perform other services for us related to website and internet use.

The IP address transmitted from your browser for Google Analytics is not combined with any other Google data. You can use a specific setting in your browser software to pre-vent cookies from being saved. Please note that you may not be able to use all of the functionalities of our website to their fullest extent in this case.

You can keep the data relevant to your website use that this cookie generates from be-ing transmitted to Google (including your IP address) and also prevent Google from pro-cessing this data by downloading and installing the browser plug-in available at the fol-lowing link:

Inclusion of Third-Party Contents and Services

Our website may include third-party content, e.g., YouTube videos, Google Maps map material, RSS feeds or graphics from other websites. This requires the providers of these contents (hereafter referred to as "third-party providers") to collect the user's IP address. Without an IP address, the contents cannot be sent to the user's browser. An IP address is only required for providing this content. We try to only use contents supplied by providers who only use IP addresses to deliver their contents. We cannot, however, influence whether third-party providers save IP addresses, e.g., for statistical purposes. We will inform users about this to the best of our knowledge.

5. Data Subject Rights

Under the General Data Protection Regulation (GDPR), you have the right to access data saved regarding you, free of charge. Furthermore, you have the right to obtain information on the processing purposes, categories of personal data being processed, recipients or categories of recipients to whom personal data was or will be disclosed (especially regarding recipients in third countries or at international organizations), if possible, the scheduled storage duration of your personal data, the right to rectification, processing restriction (blocking) or erasure of this data and to learn the source of the data. In addition, you have the right to lodge a complaint to a competent supervisory authority. You also have the right to withdraw your consent at any time. However, withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

6. Data Portability

You have the right to receive personal data obtained directly from you. On your express request, we will provide this data to you in a machine-readable and structured format. This will, however, require confirmation of your identity.

7. Data Security

When using our contact form, your personal data will be transmitted to us through the Internet via a TLS encryption. We employ technical and organizational measures to secure our website and other systems against loss and destruction and access by, changes to or distribution of your data by unauthorized persons.

8. Personal Data Deletion and Blocking

If it is no longer required for contract fulfillment or initiation, personal data will be deleted, subject to storage obligations under the law and/or fiscal codes, and blocked when the purposes for which it was collected cease to apply.

9. Contacting Us

You may contact us by email or via the contact form on our website. In this case, the information you provide for contacting us will be saved. Your consent to the processing will be obtained as part of the processing of the transmission and this Privacy Policy will be noted. Alternatively, you may contact us at the email address provided.

In this case, the user's personal data, transmitted with the email, will be saved. Personal data from the input screen of our contact form is only processed to allow us to handle the inquiry. The same legitimate purposes for data processing also apply if we are contacted by email. Your data will not be transferred to third parties. Nor will the data collected this way be aligned with data that may have been collected through other components of our website. The legal basis for data processing with the user's consent is Art. 6(1) Letter a of the GDPR. The legal basis for processing data that is transmitted to us with an email is Art. 6(1) Letter f of the GDPR. If we are contacted by email about the conclusion of a contract, Art. 6(1) Letter b of the GDPR will serve as an additional legal basis for processing. The data will be deleted when it is no longer needed to achieve the purposes for which it was collected.

10. Additional Information and Contact Details / Controller

If you have any further questions about data protection, please do not hesitate to contact us. For questions about the collection, processing or use of your personal data or for access, rectification, restriction (blocking) or erasure of data or to withdraw consent, please contact:

TOTO Germany GmbH
Frau Nursel Abay
Armelerstraße 20-22
46242 Bottrop
Telephone: +49 (0)2041 246-0

11. Downloads and Printout

You may also download this text in PDF format. To view and printout PDF files, you will need a PDF reader which may download free of charge, e.g., from the Adobe Systems GmbH. You may also print out the PDF file through the Adobe Reader by selecting Print from the File menu.

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